Question 1

Do we deliver cargo everyday?

Accepted Answer

No.. we tend to have a shipment every 2 weeks.

Question 2

How should I pack my package?

Accepted Answer

In a strong durable box - and please do not close the box as we have to check everything through.

Question 3

Do you provide boxes?

Accepted Answer

Unfortunately not but sometimes we do sell them. Its always safe to bring your own.

Question 4

Do you have a minimum weight?

Accepted Answer

No we don't but our minimum charge is 5Kgs.

Question 5

How much do you charge per kg?

Accepted Answer

We charge £8.90 for parcels under 15kgs and £7.90 for parcels over 15kgs

Question 6

Do we have to collect the parcel or can you deliver when it arrives in UK?

Accepted Answer

No we can post to you through fedex or Parcelforce depending on where you live.

Question 7

Can we collect our packages if we don't want delivery?

Accepted Answer

Yes you can but you will need to let us know when you drop off.

Question 8

How long does the parcel take from Zim to UK

Accepted Answer

It takes  7-10 Working days to UK and out of UK is 15 working days.

Question 9

How do we make a payment?

Accepted Answer

To our UK bank account provided on the invoice

Question 10

When do I make the payment?

Accepted Answer

Before the parcel dispatches you must make full payment

Question 11

What is volumetric weight?

Accepted Answer

The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight.

FAQs

FREQUENTLY ASKED QUESTIONS